The car is in decent condition otherwise and still drives fine, but it has more than 90K miles on it and we're anticipating that the cost of replacing the faulty computer may be more than the car's actual value. So we decided we'd trade it in on something else rather than putting the money into fixing it. We contacted our friend Bryan who owns a used car dealership nearby and told him what Spouse wanted: a Mercedes Benz ML350. Within a few days Bryan sent us a description and photos of the vehicle and we got excited. A week later it arrived at the dealership, but several more days went by without Bryan telling us our car was ready for pick-up. He discovered a 'known issue' with some vehicles this particular year and model, and sure enough - this one had the issue, so he was sending it back.
A week or so later we got another email from Bryan with a description and photos of a similar vehicle. We were excited as we waited to hear more. Two weeks later the vehicle finally arrived. It turns out the vehicle was mistakenly shipped to another dealership with the same name, but in a completely different state! After several more days of waiting, Bryan informed us that his mechanic found a transmission problem with this vehicle that would be costly to repair, so he was sending this one back too!
Yesterday I got a 3rd email from Bryan with a description and photos of yet another similar vehicle. We're crossing our fingers this one arrives and checks out clean! It feels like we've been anticipating a new car for a month now.
While all of this has been going on, I sent my 2006 BMW X5 to the dealership to have a recall item addressed and to diagnose and fix the check engine soon light. The next day I got my car back and the following day the check engine soon light came back on! That day I received a follow up email from BMW America regarding my service appointment, so I explained the situation. They apparently called the dealership who contacted me about getting the car back. This time I took advantage of the free loaner car. After all, I'm a real estate agent and can't be without a car for more than a day. The driver arrived with a 2015 BMW X5 for me to use, and drove off in mine car. Two days later they said the check engine soon code indicated changing something different this time, which they did, and would be delivering my car back to me. However, on the drive from the dealership to my office, the light came on again so the driver took my car back to the dealership.
A few days later the service advisor admitted that they were having trouble diagnosing the issue and had reached out to the BMW field rep for help, and asked for my patience as they were committed to making it right. Today I received an update indicating they'd had replaced something else, but instead of returning it to me right away, they wanted to drive it around this weekend to be sure the fix was sufficient. So I've been driving this brand new gadget-filled BMW for 10 days now, and should get my car back on Mon.













